PIH Health eMD Trainer (WHITTIER): FULL-TIME in Whittier, California

We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.

From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.


The implementation of technology is part of PIH Health’s strategy in creating an integrated delivery system and putting patients first. The eMD Trainer is a key part of providing education and training to staff to prepare them for the implementation of technology in their offices and/or the hospital.

The eMD Trainer participates in the workflow analysis and education planning. This function is develops, organizes, implements, and evaluates the education of the electronic health record and associated computer applications for PIH Health Physician (PHP) clinical staff.

Required Skills

  • Ability to plan, organize, control and evaluate
  • Ability to work successfully in a team environment
  • Able to conduct training via classroom, webinar or other modality including web-based education
  • Able to manage work independently and handle multiple projects simultaneously
  • Communicates effectively and professionally with staff, patients, providers, and others
  • Customer service and conflict resolution skills
  • Demonstrates attention to detail
  • Excellent written and verbal communication skills
  • Flexible, adapting to change and/or unexpected change
  • Maintains confidentiality at all times
  • Mature, dependable, and conscientious
  • Works well under pressure and tight deadlines
  • Strong computer, analytical and research skills
  • Strong presentation skills
  • Working knowledge of adult learning styles and principles
  • Ability to follow directions as outlined in policies or given by supervisor
  • Comprehension of general workflows related to office roles for practice management and the electronic health record
  • Excellent understanding of all Medical Assistant and Front Office staff competencies Required Experience

  • High School diploma or G.E.D. is required

  • Graduation certification from an accredited Medical Assistant Program or higher level of education or clinical experience is preferred
  • Minimum two (2) years of experience performing front and/or back office functions in a medical office setting
  • Experience with programs such as Microsoft Office, Camtasia, & WebEx or similar web based programs is preferred
  • Proficient in medical terminology
  • Evidence of continuing education preferrred
  • Demonstrated teaching ability in formal setting preferred

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V

Tracking Code: 5740-977

Job Location: Whittier, California, United States

Position Type: Full-Time/Regular

Shift Hours: 8-5