GP Strategies Corporation Technical Training Assistant in Wake Forest, North Carolina
Technical Training Assistant
Location: _US - NC - Wake Forest
Job Type: Temporary Full-Time
Relocation Available: No
Job Code ID: 12480
Technical Training Assistant
GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.
GP Strategies is seeking a Technical Training Assistant to be a part of our Maverick Solutions team. The position involves the creation, development and finalization of activities to support the objectives of Maverick’s training material. Technical Training Assistants work directly for the Curriculum Product Managers under the supervision of the Lead Technologist to design and create simulations for learners. They are also responsible for troubleshooting issues within Oracle Cloud and giving guidance on the best course of action when developing an activity.
This role is responsible for simulations, documentation, and other resources that will be used by learners as technical lab activity content for training on their regular use of Oracle Cloud.
Verifying and updating pre-written simulations within the system or creating new simulations capturing activities using an HTML capturing tool
Uploading activity to the appropriate learning portal, where it is reviewed by a Quality Assurance team
Applying the recommended edits and updates, and then verifying if the activity is customer ready
Keeping the associated content updated, including verification of navigation pathways and screenshot examples that are used throughout to written courseware to assist the learner
Promptly communicating errors and job hindrances to the assigned CPM, promptly communicating remedy solutions and meeting project deadlines
These are temporary, full time positions based in our Wake Forest office, with the possibility of extension. In case-by-case scenarios and through the approval of the Curriculum Manager, the Technical Training Assistant may work up to 25% of his or her weekly hours outside the office.
An average or strong background with the HTML language
A background in understanding various computer software applications
Excellent interpersonal skills and oral/written communication skills
A background in troubleshooting/researching/diagnosing problems that occur within the server and communicating the issue to the system support team
Working both independently and as a team
Minimum of two years’ experience with various systems technologies
Minimum of at least one year with Microsoft Word and Excel applications
- Background in the understanding of the HTML language
Strong organizational skills
Effective and frequent communication
Ability to troubleshoot
Willingness to ask for help
Strong attention to detail
Willing to take ownership of assigned tasks
GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.