Cengage Learning Training Consultant (Remote) in Tucson, Arizona

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Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals.

As a Cengage employee, you will pioneer transforming the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We bring our “A” game, unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, everything we do, we do for the learner.

What You'll Do Here:

This dynamic and highly visible position within our Engagement Services department is vital to driving customer retention and satisfaction at our highest level accounts. This position delivers on the promise of industry-leading support services ensuring every customer derives maximum value from our digital solutions. The Implementation & Training Consultant is responsible for the development and delivery of innovative, interactive training and educational experiences for consortia and strategic accounts. This position is also responsible for building relationships with strategic accounts and primarily state libraries: library development staff below the State Librarian, data coordinators and key service staff in order to develop trust and leadership with the account. Although separate from the sales department, this role supports sales activities through proactive calls and identifying additional customer needs that could lead to sales opportunities and / or increased retention.

Key Responsibilities:

  • Develop instructional specifications using learning and instructional theory, to ensure the quality of synchronous and asynchronous instruction

  • Facilitate customer education sessions aimed at increasing product usage through instruction and practical application linked to customer and end-user needs

  • Develop education plans in partnership with state library and strategic accounts

  • Construct training reports for consortia accounts and analyze usage quarterly at accounts in assigned territory; proactively offer and develop ad hoc education solutions where customer product usage is low

  • Lead or co-chair key state level initiatives

  • Coordinate the development and facilitation of Library Professional Development sessions, as requested. These sessions will consist of ½ day or full day instruction which will include lecture and interactive exercises designed to meet established key customized learning objectives

  • Maximize exposure of electronic resources through promotion and marketing and develop monthly online training newsletter/tips to update customers and staff on educational trend, product tips and end-user training aids

  • Promote the Gale brand

  • RFP support: maintaining a customer reference pool, finding success stories and competitive information gathering

  • Continuous independent and formal study to update and upgrade skills and product knowledge

  • Meet or exceed the productivity, quality, and renewal revenue metrics set for the assigned territory

  • Record all customer activities in company CRM

  • Manage travel and expense budget for territory

Skills You Will Need Here:

Required Qualifications:

  • Bachelor’s Degree preferably in Instructional Design, Education Technology, Instructional Technology, or Library Science

  • Minimum 3 years of product or other training/ instructional experience

  • Specific experience in facilitating or developing learning programs for virtual or live classroom

  • Experience working in a team environment and with influencers across the organization; connecting quickly with others

  • Thrives in multi-tasking environment

  • Customer focus to deliberately and consistently maximize the customer experience and focused on improving brand satisfaction

  • Strong presentation skills

  • Skilled at uncovering customer needs through consultative customer dialogue

  • A passion for the business that comes through in the way you interact with customers, talk about our products & services and freely share your expertise

  • The ability to travel extensively (60%) and manage a travel budget within set guidelines

  • Proven ability to be self-directed, proactive, innovative and results oriented

  • Impeccable written and verbal communication skills

  • Aptitude to work with new and emerging technologies and new ways to engage customers

  • A track record of responding to an evolving customer experience

Preferred Qualifications:

  • Sales experience

  • Industry Experience

  • Fluent in Spanish

Requisition ID 2018-4667

Job Function Training