Alaska Airlines Training Content Developer II in Seattle, Washington


Manager Training Development


Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico and Costa Rica. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 115 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.


Role Summary The Training Content Developer creates engaging Instructor led and eLearning courses aligned to the training objectives using competencies and critical behaviors of multiple front-line workgroups.

Scope & Complexity This individual contributor role supports training content development for Alaska Airlines (AS).

Key Duties

  • Develops engaging training products for multiple front-line workgroups.

  • Interprets and implements learning objectives that train to competencies and critical behaviors.

  • Conducts and interprets needs analyses to understand user goals and objectives and identify appropriate content deliverables for assigned projects.

  • Writes and revise content deliverables (e.g., online course materials, job aides, classroom materials) per approved content plans, ensuring content deliverables adhere to established standards.

  • Collaborates design specifications, storyboards, and simulations.

  • Coordinates informal and formal reviews with subject matter experts and other applicable team members.

  • Provides peer edits for other developers, editing for content, style, copyediting, and proofreading accuracy.

  • Reviews work for adherence to established standards for mechanics, organization, logic, presentation, completeness, and consistency.

  • Regularly reports on project status and recognizes potential problems and promptly report issues to manager.

  • Responds to requests for content updates based on identified defects, product enhancements, root cause analysis findings, etc. to help ensure delivery of high quality products to our customers.

  • Researches new technologies to assist in the continued improvement of content development processes and standards, recommending changes required to match or surpass e-learning industry standards.

  • Utilizes the learning management system (LMS) to upload, test, create and edit course trees, archive courses as needed, and create and attach surveys and communicates with LMS administrator to ensure adherence to best practices.

  • Manages moderately complex projects, including timelines, development of content, scripts, stakeholders, video recording, and audio.

  • Evaluates and assesses effectiveness of training, and ensures design and content meet style guides and graphic standards.

  • Mentors and influences professional development of Training Content Developer I.

  • Performs other duties as assigned.

Job-Specific Skills & Education Required

  • A minimum of 2 years of experience with instructional design application, modern learning training principles and e-learning.

  • A Bachelor of Arts or a Bachelor of Science degree, with a focus in instructional design, education, business administration, communications, or a related discipline.

  • Experience with Advanced Storyline such as: creating simulations, gamification, logic and number variables, scene creation, recording screencasts, java script creation/insertion.

  • Advanced experience with image/graphic creation and manipulation.

  • Knowledge of recording and synchronizing audio narration.

  • Knowledge of current training presentation products and emerging technologies for delivery such as social media, Web 2.0 and mobile applications.

  • Thorough understanding of training modalities and learning styles.

  • Possesses excellent written, verbal, and presentation skills.

  • Possesses strong organizational and time management skills, with the ability to maintain and adhere to project and individual schedules with minimal supervision.

  • Ability to quickly analyze the impact of development changes on a content development project and adjust workload appropriately.

  • Ability to act as a consultant regarding Content Development methodology, standards and practices.

  • Ability to create compelling visual designs for training taking into consideration usability and attractiveness.

  • Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, Publisher, and Outlook).

  • High school diploma or equivalent.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.


  • Specific knowledge of authoring tools, such as Articulate Pro Suite and Articulate Storyline.

  • Strong working knowledge of Photoshop and web design.

  • Spanish fluency.

  • Knowledge of instructional best practice and strong presentation skills.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

The location for this position is in Seattle, Washington


For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.


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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

Job ID: 32081

Location: Seattle, WA

Regular/Temporary: Regular