Washington State Business & Professions Division Auditor 3 – Transportation Services/Driver Training Schools Program in Olympia, Washington


The Business and Professions Division (BPD) of the Department of Licensing is seeking a detail oriented, experienced and professional Auditor/Investigator. The successful candidate will provide support, education and regulatory oversight to licensees within two programs. This position involves collaborative work on the interpretation, application and creation of laws, rules and policies in a regulatory environment.

We are looking for a skilled auditor/investigator that is proficient in completing investigations, evaluating operating practices, maintaining quality control, and making recommendations to staff/management as needed. The successful candidate will be self-motivated with strong verbal and written communication skills.

The Department of Licensing values wellness and promotes a family-friendly culture where a healthy work-life balance is supported. In addition to our State's excellent benefits package, we offer an outstanding tuition assistance program!

Please Note:

The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. Initial screening will begin March 27, 2018. It is to the applicants' advantage to submit materials as soon as possible.

_This recruitment will be used to fill two permanent positions, job posting is open continuous until filled and the start date of the job is 2nd July 2018 _

What a BPD Auditor 3 does:

This position reports to the Auditor 4 /Investigator Supervisor within the Driver Training Schools Program (DTS). Other areas of responsibility within the Transportation Services section of BPD includes "For-Hire" and "Limousine" program audits / investigations. _* _*

This position will:

  • Lead and conduct all aspects of onsite and remote audits/inspections/investigations to ensure compliance by licensed/certified commercial/public driver training schools/instructors, For-Hire, and Limousine businesses.
  • Develop and recommend a work-plan schedule for each audit/inspection and work independently, performing inspections and audits that require travel to and from multiple sites.
  • Investigate consumer complaint allegations filed against Driver Training School (DTS) school owners, licensed instructors and/or individuals and businesses that are offering or providing driver training services without a license. All audits, inspections or investigations are conducted in accordance with program laws, rules, policies and procedures.
  • Identify and collect documents in accordance with the rules of evidence. These documents may include, but are not be limited to: accounting records, business records, student records, franchise agreements, corporate documents, vehicle records, and instructor records.
  • Audits, inspections and investigations include, but are not limited to:
  • Review of business licensing, financial records, student, examination, insurance, facility leases and other office records,
  • Conduct interviews with owners, instructors, students, employees/staff and parents as may be necessary,
  • Conduct vehicle inspections,
  • Review classroom facilities and procedures,
  • Review instruction practices and credential confirmations,
  • Monitor exam administration procedures and protocols,
  • Perform check-rides with licensed examiners,
  • Verify that skills test driving routes meet requirements.
  • Research and analyze general and detailed accounting systems of licensees, to determine the validity/correctness of the records and evaluate whether systems are operating accurately and in compliance with applicable regulatory requirements, statutory requirements, program policy and procedures, and department policies.
  • Prepare comprehensive audit/inspection reports that include identification of all citations. While identifying where changes or corrective action is required, to reach compliance with state law rule or DOL policy.
  • Conduct Examiner Certification and training, to ensure that driver tests are being conducted in a manner consistent with Department of Licensing (DOL) and statutory requirements. These include the following:

  • Conduct check rides

  • Route approvals
  • Certification rides - Initial examiner test.
  • Ensuring examiners are delivering skills tests in a manner consistent with DOL and statutory requirements.
  • Investigate consumer complaints regarding allegations of non-compliance, fraud, inappropriate behavior or any other complaint issues, complete investigation and prepare a report of the findings, obtain statements and/or confessions from licensee(s) or staff regarding cases of licensing law violations including theft, conversion, unlicensed activity, or any non-compliance activity.
  • Develop and/or deliver training programs to licensees and assist in training new or less experienced auditors. Prepare oral and written presentations to industry groups.
  • Provide consumer assistance and education relating to state laws, rules, regulations, policies, procedures and licensing/reporting requirements.
  • Participate in quality review teams or work groups to develop or revise policies or procedures for the program, or to suggest changes to audit procedures and legislative proposals.
  • Interact with internal and external customers including other general public, vendor, contractors, other division staff and other state agencies, Licensees, Trade Organizations, the Public, Office of the Superintendent of Public Instruction (OSPI), Upper Management, Audit Staff, Admin Support, Attorney General's Office, Law Enforcement, and other Governmental Agencies Presiding Officers.

Required Qualifications: Applicants who possess the following qualifications may be referred to the hiring manager:

  • High school diploma or equivalent AND 20 semester or 30 quarter hours of completed College or Technical School course work involving auditing, investigations, criminal justice, accounting, or closely related field.
  • Two years of work experience involving: identifying, collecting, organizing and documenting data and information for report writing; preparing comprehensive and detailed reports.
  • Two years of work experience in giving technical advice to customers by interpreting laws, regulations and standards.
  • One year experience in MS Office Suite: Word, Excel, and other related systems including Outlook and PowerPoint.

Required Competencies: The hiring manager is most interested in qualified applicants who also possess the following competencies:

  • Two years of experience in field auditing techniques and advanced investigation skills and must be familiar with accounting/record keeping practices.
  • One year of experience ability to integrate various ideas, intentions, and information to form goals, objectives, timelines, action plans and solutions.
  • One year of experience training in coaching and inspiring development through the application of advanced management and professional skills and abilities.
  • One year of experience organizing multiple assignments to produce work products that are accurate, thorough, and on time.
  • One year of experience to use data, observation, and information to assess and understand issues, evaluate options, form conclusions and make decisions.

Preferred Qualifications: _Applicants who also possess the following may receive additional consideration by the hiring manager: _

  • Bachelor's degree involving major study in business or public administration or closely allied field.
  • Completion of both the DES Core and Advanced Investigator Training.
  • Three years of experience providing testimony in administrative and/or criminal hearings.
  • One year of experience conducting driver license skills test examinations and/or training others to do so.
  • One year of experience in the Audit/Investigator Training.

Why work at DOL? We impact more citizens directly than any other state agency and have a strong mission, vision, values, goals and agency culture. We are focused on our commitment to great service, advancing public safety and consumer protection through licensing, regulation and education and collecting revenue that supports our state's transportation system. We are a diverse organization that values integrity, inclusion, respect, results and service excellence. And we have a positive agency culture where employees are engaged, empowered, and appreciated.

Find out what OUR OWN have to say about our Culture and Diversity*!*

We also value wellness and promote a family-friendly culture where a healthy work life balance is supported. And, in addition to our State's excellent benefits package, we offer an outstanding tuition assistance program!

Union Inclusion This position is covered by a union shop provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the WFSE, or arrange to pay to that union a fee equivalent to its regular monthly dues.

How to Apply: To successfully apply and be considered for this position, follow these instructions precisely. Only applicants who demonstrate they are able to follow directions and submit a complete application packet will be considered.

  1. Select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile.
  2. Ensure the work history section of your applicant profile is complete, current and clearly states how you meet all of the required qualifications stated above.
  3. Upload and attach the following documents to your applicant profile:
  4. Letter of interest, stating your interest in this position and how you meet the required qualifications/competencies listed above.
  5. Current resume, chronological preferred, stating your qualifications related to this position.
  6. List of three professional references including name, title and current contact information (additional references are accepted).
  7. Provide the copy of transcripts (it can even be unofficial transcript) demonstrating the college credit. Applicants are welcome to include the name and pronoun you would like to be referred to as in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application.

Special Notice: To take advantage of veteran's preference, please do the following:

  • Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to HRRecruit@dol.wa.gov
  • Use a subject line of "VET for BPD Auditor 3 18-059"
  • Include your name as it appears on your application in careers.wa.gov

*Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. *

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

Contact Us: For inquiries about this position, please contact Anu Raoat 360-902-4061 or email HRRecruit@DOL.WA.GOV*.* Please reference recruitment number 18-059.

Salary: $3,700.00 - $4,857.00 Monthly

Location: Thurston County – Olympia, WA

Job Type: Full Time - Permanent

Department: Dept. of Licensing

Job Number: 18-059

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov