Alion Science and Technology Field Service Representative (FSR) -- FAA simulation & training in Minneapolis, Minnesota

Job TitleField Service Representative (FSR) -- FAA simulation & training Job ID24828 LocationMultiple Locations Full/Part TimeFull-Time Regular/TemporaryRegular Qualifications Education and Experience High school diploma or equivalent plus any combination of relevant work experience and college education equivalent to 4 to 6 years of experience. In some cases, educational requirements may be adjusted or waived for comparable work experience. Work experience may be adjusted for highly specialized knowledge or uniquely applicable experience for positions involving new technology or labor market shortages as reflected by market survey data. Previous experience working in an Air Traffic Control environment and/or with air traffic control simulators Software training experience desirable Knowledge, Skills, Abilities Must be able to communicate effectively. Excellent customer service skills. Attention to detail. Knowledge of basic computer hardware. Knowledge of Microsoft Office products such as Word, Excel, PowerPoint, and Outlook. A security clearance of an appropriate level may be required after employment. Candidates should be able to obtain an FAA clearance. Responsibilities/Qualification Position Summary The FSR will work closely with Federal Aviation Administration (FAA) personnel to support the day-to-day use of a simulation and training system. The FSR provides scenario and playing area data and aids the customer in the efficient and trouble-free use of the simulator. Positions may be available at the following locations: Anchorage, Atlanta, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Honolulu, Houston, Las Vegas, Los Angeles, Memphis, Miami, Minneapolis, New York, Newark, Oakland, Oklahoma City, Ontario, Philadelphia, Phoenix, San Antonio, Seattle, Shreveport, Washington, DC Duties and Responsibilities Performs start-up and shut-down procedures for the simulator and assists the customer with the operation of the system. Acts as a Remote Pilot Operator (RPO) when the schedule of other FSR duties and responsibilities allows. Configures hardware. Performs system back-ups and replaces projectors and computer equipment such as hard drives and video cards when necessary. Performs step-by-step procedures for acquiring and installing software upgrades and patches. Identifies and resolves scenario issues. Briefs FAA and Alion management on simulator performance and utilization (this includes troubleshooting, isolation and resolution of software issues and the evaluation of conditions that enable proper support decisions). Trains customers (RPO's, Instructors and Air Traffic Control personnel) how to best utilize the simulator. Creates, develops and modifies playing areas and scenarios for simulator systems to meet customer needs. Coordinates with training personnel to identify how simulator systems can best meet their training objectives before building scenarios. Develops and maintains simulator utilization reports. Gathers airport data from customers for Visual Database and Playing area changes and creates Change Requests using the SIMCARE website. Gives demonstrations of Tower Simulation System operation. Performs other duties as assigned. Diversity Statement U.S. Citizenship Required. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Alion will provide a reasonable accommodation to individuals with disabilities and disabled veterans who need assistance to apply. Please visit the Alion Careers site for more information