AMETEK, Inc. Training Services Manager in La Mirada, California
Training Services Manager
Functional Area:Product Services
Position Type:Full-Time Regular
Experience Required:1 - 3 Years
Hours of Work:
Location:US - California - La Mirada
Division:PIP - Measurement & Calibration Technology
Education Required:Associates Degree
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The Training Services Manager is responsible for successfully developing critical communication systems end user workflow processes and training in healthcare and education institutional facilities directly or in conjunction with approved company subcontractors, vendors, and partners while maintaining maximum profitability and customer satisfaction and retention levels in assigned geographic territory and market.
Pre-construction-- 1. Attend site surveys of existing and new construction facilities and review and forward internal reports and professional recommendations to sales, estimating, and engineering teams. 2. Review preliminary and/or approved plans, specifications, submittals, and sales proposals for new projects. 3. Review construction schedules and identify associated training resource requirements. 4. Attend internal and external project kickoff meetings. 5. Develop end user needs assessment schedules. 6. Schedule and manage approved company subcontractors as required to complete scope of work within allotted budget and timeframe. 7. Report potential additional sales revenue opportunities to sales team.
Construction-- 1. Attend regular internal and external construction progress meetings. 2. Revise and maintain end user needs assessment schedules and adjust associated training resource requirements. 3. Develop end user workflow processes and PowerPoint training presentations, handouts, competency examinations, instructor evaluations, and attendance sheets. 4. Develop and submit software programming and configuration instructions. 5. Develop end user training schedules. 6. Schedule and manage approved company subcontractors as required to complete scope of work within allotted budget and timeframe. 7. Assure coordination of work with associated trades and disciplines to comply with job requirements. 8. Maintain high quality of end user workflow processes and training presentation, delivery, and validation standards. 9. Report potential additional sales revenue opportunities to sales team.
Post-construction-- 1. Develop go live elbow support schedules. 2. Schedule and manage approved company subcontractors as required to complete scope of work within allotted budget and timeframe. 3. Analyze, document, and report customer satisfaction issues or maintenance concerns. 4. Collect and submit as-built project documentation for job sign-off and future maintenance. 5. Coordinate customer transition to internal maintenance and technical support team. 6. Follow up to assure complete customer satisfaction with project implementation. 7. Report potential additional sales revenue opportunities to sales team.
Account Management-- 1. Assure regular end user needs reassessments, workflow process enhancements, and training updates as required to instruct customer contacts on proper use and operation of critical communications systems. 2. Analyze, document, and report customer satisfaction issues or maintenance concerns. 3. Follow up to assure complete customer satisfaction with project implementation. 4. Report potential additional sales revenue opportunities to sales team.
Reporting Requirements-- 1. Develop and maintain job and account management end user needs reassessment and training update logs and reports. 2. Develop, collect, and maintain customer satisfaction surveys and reports.
Associate’s Degree (AS or AA) or equivalent in electronic systems end user workflow process development and training experience
Minimum of two years related electronic systems end user workflow process development and training in existing and new construction institutional or commercial/industrial building environment
Project and customer relationship management and retention; life safety-centric work ethic; efficient organization and management of time, material, and support resources—often works independently when in field
Must have excellent verbal and written communication skills and ability to speak comfortably to groups of up to 100 people
Able to read and understand shop drawings, submittals, product and service installation and maintenance manuals, tech bulletins, and end user guides; able to oversee and evaluate direct labor resources and approved company subcontractor personnel in proper end user workflow process development and training procedures
Computer, server, and LAN/WAN knowledge; electronic system troubleshooting and repair; software installation, configuration, and programming; ability to utilize productivity software including Microsoft Office PowerPoint, Project, and Excel
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.