Cox Enterprises Product Trainer in Denver, Colorado

DESCRIPTION VinSolutions - Field Product Trainer The Field Product Trainer is responsible for delivering high-impacteducational content both on-site and through webinar-based training sessionsto VinSolutions customers to improve their understanding of all VinSolutionspurchased products. This individual, who will report to a Field Training Manager, isalso responsible for keeping up with development of new VinSolutionsproducts, system enhancements and training material. The successful ProductTrainer will exhibit a passion for high level customer satisfaction. **** THIS POSITION IS REMOTE BASED WITH 100% TRAVEL EXPECTED ****** SPECIFIC RESPONSIBILITIES: * Promote and deliver both on-site and webinar-based instruction andoperation of VinSolutions suite of products, promoting the advancement ofits utilization with our customers * Must maintain in-depth knowledge of the VinSolutions suite of productsincluding product settings, features & benefits, system functionality,and settings cause & effect relationships * Effectively present VinSolutions suite of products in a clear,concise manner, demonstrating functionality of the system and answeringdealership questions through on-site dealership trainings * Effectively troubleshoot questions and issues within the VinSolutionsSuite of products to meet each individual customer s needs * Participate in product development and enhancement review sessions tocontinue development as a VinSolutions subject matter expert * Participate in the development of new training programs and content asdirected by Training Department management * Construct and communicate all dealership training documentation,including training agenda, daily training reports with class attendance andtraining issues, training recaps, support tickets, and other trainingcommunication, recording all documentation in VinSolutions CRM software * Keep up-to-date on current automotive trends and best practices toensure educational content is relevant to provide maximum value to dealerships * Engage and participate with Product Training team including workingwith new team members, mentoring & coaching new members, andparticipating in team meetings * Schedule travel in accordance with department practices and CoxAutomotive company guidelines and policiesQUALIFICATIONS TRAVEL REQUIRED: Overnight travel is required 100%; Some travel may require Sundaydeparture or Saturday return times REQUIRED QUALIFICATIONS: * Must have obtained sign-off from training management to train on ownwith a minimum of ME employee rating * Shows ability to train new install dealer with full suite ofproducts; full comprehension and delivery of products, exhibiting skillset to complete 3-day or 4-day new install training * Must complete and pass PT Level 1 Test with 90% or higher score * Must master all VinSolutions products including product settings,features & benefits, system functionality, and settings cause & effectrelationships * Highly motivated self-starter capable of working independently and in ateam environment * One or more years of retail automotive industry experience required * Outstanding presentation skills with the ability to effectivelyarticulate and communicate in a way that retains trainee engagement * Comfortable with extensive weekly and monthly travel * Excellent verbal and written communication skills required * Exceptional listening skills, ability to problem solve, andpatience with customers of all skill levels * Demonstrated ability to work in a team-oriented, collaborativeenvironment * Demonstrated ability to multi-task and prioritize effectively to ensuresuccessful completion of each training * Strong working knowledge of Microsoft Office applications required * High energy, enthusiastic, determined, and able to motivatecustomers to use VinSolutions products EDUCATION REQUIRED: